Support - Facelyft Pillow

Shipping

Our ground shipping offer is available on all orders but is only available to the lower 48 US states. 

 

Customer Service

If you wish to purchase our pillow, please use this website. For returns or warranty exchanges, contact us at orders@facelyftpillow.com. For all other inquiries please email orders@facelyftpillow.com.

 

Warranty

The Facelyft Pillow is guaranteed to be free of defects for a period of one year from date of purchase.

 

Terms of Sale

Returns
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a refund, your item must be in the box you received it.

To complete your return, we require a receipt or proof of purchase. We can not accept exchanges or returns for products bought from third parties.

There are certain situations where only partial refunds are granted (if applicable)

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at orders@facelyftpillow.com.

Return Shipping
To return your product, you should send us an email at orders@facelyftpillow.com.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

orders@facelyftpillow.com
1409 Audubon Blvd. STE B3
910.342.0100

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